Privacy Policy

Compliassistance (‘us’, ‘we’, ‘our’) is dedicated to protect the confidentiality and privacy of your personal data and information entrusted to us.

This privacy policy has been compiled to better serve those who are concerned with how their personal data is being used online. Personal data, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our Website (www.compliassistance.com or “the Website”).

Who we are

Compliassistance.com is a website owned by “D&P Consulting” Ltd.

“D&P Consulting” Ltd. is a limited liability company incorporated under the laws of Bulgaria, Chamber of Commerce number 200740084, having its registered office at 70 Vasil Levski Blvd., 2 floor, Sofia, Bulgaria.

You can contact us at +359 889 799 435 and office@compliassistance.com.

We are responsible for processing your personal data in accordance with the European General Data Protection Regulation (‘Data Protection Regulation’).

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number and job description.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) who may provide us information about you.

Cookies

The Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to comply with applicable laws and legislation;
    • to contact you regarding ongoing business inquiry;
    • to provide you with requested information;
    • to notify you about changes to our policies;
    • to ensure that content from our website is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to comply with applicable laws and legislation;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

Compliassistance does not share, sell, disclose or otherwise distribute your personal data to third parties and will not do so in the future, unless it is required by law, it is necessary for the purposes of the contract between you or the company you represent or you work for and Compliassistance, or you expressly consented to this.

In some cases, your data may be provided to our trusted suppliers – accountants, auditors, legal and other advisers in connection with the accounting of our activities, the audit of our financial statements, our obligations to national and EU regulators, our legal affairs and the exercising of our legal rights in connection with our contractual relationship with you or the company you represent or you work for.

All service providers are carefully selected according to their capacity for the protection and processing of personal data. They carry out the processing of your personal data only on the basis of our specific guidelines and instructions, with due diligence and confidentiality, in strict compliance with the Privacy Policy adopted by Compliassistance.

We will disclose your personal to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use of the Website and other agreements; or to protect our rights, property, or safety.

How long we retain your data?

We will not retain your data for longer than it is necessary to fulfil the purpose they are being processed for. To determine the appropriate retention period, we consider the volume, nature and sensitivity of the personal data, the purposes for which we process them and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain your personal data in order to meet our legal obligations (e.g. to respond to a claim of yours, to protect our legal rights in the event of a legal suit being filed against us or to fulfil our legal obligation to keep accounting records for purposes of statutory tax audits).

If your personal data are contained in accounting documents, in hard or soft copy, which documents may be requested from Compliassistance for the purposes of statutory tax audit, the data will be stored for a period of 10 years.

Your personal data submitted through any of our contact forms, will be kept for a period of 6 months for the purposes of answering to your enquiry and eventually use of our services, and for security purposes and for easier subsequent communication with the customer, unless there are grounds for application of a longer period of time.

Your personal data supplied in connection with a Complaisance service, will be kept for the period of time during which you can file claims against us and we may need to exercise our rights of defence.

When you have consented to our use of your personal data for marketing purposes, we will keep and process such personal data until you withdraw your consent.

When we have no longer legal grounds to keep your personal data (e.g. we no longer have a legitimate interest to keep your personal data, or the statutory period for data storage has expired, or you have withdrawn your consent for the data processing), we will securely delete or destroy it.

What rights you have over your data?

Under certain circumstances, you have the right by law to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so by law.

If you want to exercise any of these right you can do so by sending your request to our email: office@compliassistance.com. To have the opportunity to provide you with complete assistance, please provide us with the correct information about you and specify your request.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, you should be aware that when your requests are clearly unfounded or excessive, especially if made repeatedly, we may:

  1. charge you with a reasonable fee, taking into consideration the administrative cost associated with the provision of the information, with the communication or with the undertaking of the requested action, or
  2. we may refuse to act.

We will make reasonable efforts to honor your request within 30 days of receipt of your request. If necessary, this period may be extended by another two months, taking into account the complexity and number of the requests.

We can ask from you specific information that will enable us to verify your identity and to respect your right to access the information (or any of your other rights). This is an appropriate additional security measure, ensuring that your personal information will not be disclosed to persons who are not entitled to receive it.

How to file a complaint?

If you think we have violated your rights in relation to your personal information, you can file complain to the Supervisory Authority of Bulgaria, which is the Commission for Personal Data Protection. More information can be found at: www.cpdp.bg. Also, you can submit your complaint in the country where you live, in the country where your workplace is as well as in the country where you consider your rights violated.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

This Privacy Policy was last modified on 1.12.2022.